- Customer Satisfaction
- Assist with customer service and management of the customer experience.
- Monitor and ensure client requirements are followed.
- Assist with scheduling all warranty activities.
- Project Initiation
- Enter lead/jobs into the operating system and make sure all information in the project is correct.
- Schedule CM initial visit with customer.
- Educate customers on process.
- Review and validate project file documentation.
- Project Planning
- Confirm with CM project scope of work is complete.
- Maintain customer and client communications.
- Support CMs ensuring customer and client agreement on scope and estimate.
- Ensure all paperwork is complete with customer and client.
- Ensure estimates are distributed to all necessary parties.
- Interface with Subcontractors for availability.
- Sign up new Subcontractors and maintain insurances and licensing.
- Issue POs based on project budget.
- Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities.
- Schedule inspections with building departments.
- Project Execution
- Update budgets.
- Order materials and supplies as needed.
- Update project schedule and timeline.
- Assist identifying and qualifying resource providers.
- Validate completed PO documentation.
- Update contract status with change orders and keep customer and client advised.
- Maintain Work-in-Progress (WIP) report.
- Maintain internal and external communications.
- Maintain communication log.
- Prepare project reports.
- Upon project completion review file documentation and update as necessary.
- Manage collections activities.
- Perform project close-out.
- A minimum two years of business experience
- Working knowledge of current business software technologies
- Superb customer service, administrative, and verbal and written communication skills
- Intermediate math skills
- Experience in the restoration and/or construction industry preferred
- High school diploma/GED
- Associate’s/bachelor’s degree preferred
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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